Shipping policy

    Shipping Policy

    This Shipping Policy describes how Silk Mountain (“we, us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.

    Processing Times

    All orders are processed within 2–5 business days. Orders are not processed, shipped, or delivered on weekends or holidays.

    If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.

    Shipping Times

    • Within U.S.:  Estimated delivery time is 2-6 business days.
    • Worldwide Shipping:  Estimated delivery time is 14-21 business days.      Delivery may- vary depending on customs clearance and the destination country.

    Please Note:  Delivery times are estimates and not guaranteed.

    Tracking Information

    Once your order has shipped, you will receive an email confirmation with a tracking number. 

    Damaged, Lost, or Delayed Shipments

    If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 30 days for assistance.

    Contact Information

    Please contact us at: mlsilk@yahoo.com